Privacy Policy

This Privacy Policy explains how Virtu Support (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, www.virtu-assistant.com (“Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly:

Name
Email address
Telephone number
Any other personal information you choose to share with us via contact forms or email.

Information Automatically Collected

IP address
Browser type and version
Operating system
Pages visited and time spent on the website
Cookies and tracking technologies (see our Cookie Policy for details)

Third-Party Sources:

Information provided by social media platforms if you interact with our social media accounts.

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and provide customer support.
To personalise your experience on our Website.
To improve our Website and services.
To comply with legal obligations.
To send marketing communications, where consent has been provided.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: Where you have explicitly provided consent (e.g., for marketing communications).
Contractual Obligations: To fulfil any contracts we have with you.
Legitimate Interests: For purposes such as improving our services, ensuring security, or responding to enquiries.
Legal Compliance: Where processing is necessary for compliance with legal obligations.

Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Service Providers: Third-party vendors who assist in operating our Website or providing services (e.g., hosting, email delivery).
Legal Authorities: Where required to comply with legal obligations.
Business Transfers: In the event of a merger, sale, or transfer of business assets.

Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your personal data will be securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, where applicable.
Right to Restrict Processing: Request restrictions on the processing of your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or for marketing purposes.

To exercise these rights, please contact us.

Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission or storage is entirely secure.

Cookies

For information about our use of cookies, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us.